Fees
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Different fee structures apply depending on the service provided, the practitioner, and the length of the appointment. Please contact our team at hello@heldandheardhealth.au for current fee information and billing details.
Payment is required at the time of consultation and can be made by debit/credit card or internet bank transfers.
A 50% deposit and credit card authorisation are required to secure an appointment. Some services require a 50% deposit 7 days prior to the appointment.
Please note: a referral or third-party funding is not required to attend our clinic, however if you would like to claim Medicare a referral is required.
Please note, we are not a bulk billing practice.
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Due to the high demand for services, we require notice of two full business days for cancellations. Failure to provide the required notice, and if the appointment time cannot be filled from our waitlist, it will incur a charge of 75% of the full fee of the service scheduled.
In the event of a no-show, where no notice is given, or where the session is cancelled within 48 hours of the appointment, the full fee will be applied.
Please note that Medicare and private health rebates cannot be applied to cancellation or no-show fees.
All outstanding cancellation fees must be settled prior to booking any future appointments.
Please be advised: Our cancellation policy is designed to support the sustainability of our practice and to ensure availability for all clients. Cancellation fees apply when appointments are cancelled late and cannot be filled, regardless of the reason. As reasons for cancellation vary widely, this policy is applied consistently and fairly across all clients.
If you are unwell, a telehealth appointment can often be arranged as an alternative. Please contact us to discuss this option.
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Please be aware that when making an initial booking at Held and Heard Health we will require a card to be kept on file and a 50% deposit to hold your initial session booking.
Your deposit is refundable should you choose to not proceed with your session, as long as the cancellation is received outside the 48 hour cancellation window.
If you cancel within 48 hours your deposit will be forfeited. If you do not arrive to your initial session booking your deposit will be forfeited and the remainder of the session fee will be deducted from the card we have on file for you as per our cancelation fees.
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Held & Heard Health is not an NDIS-registered clinic.
We may offer limited support to self-managed or plan-managed NDIS participants where appropriate. NDIS-funded sessions are charged in line with the current NDIS Price Guide, which may differ from our private fees. We are unable to charge above NDIS price limits.
Due to our service model, ongoing NDIS-funded therapy cannot always be guaranteed, and we may recommend transition to an NDIS-specialist service where this would better support the participant.
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Clients with a valid Mental Health Treatment Plan (psychology) or GP referral for psychiatry assessment may be eligible for a Medicare rebate, which is processed after payment and subject to Medicare guidelines.